Terms & Conditions

DELIVERY

We strive to deliver orders to your specified address within the estimated time-frame of 5–7 business days from the date of order confirmation.

Delivery Terms:

• We will notify you of delays but are not liable for losses or expenses caused by late delivery.

• A signature may be required upon delivery.

• For faults, defects, or damages, please contact support@jacobsjewelsandwatches.com and provide delivery documents upon request.

• If delivery is not possible to your location, we will contact you for cancellation or alternative delivery arrangements.

• All deliveries include standard packaging with a warranty card and user manual.

In-Store Pickup:

• Items selected for in-store pickup must be collected within 5 days of pickup confirmation. Orders not collected within this period will be canceled, and payments refunded to the original payment method.

Missed Delivery:

If delivery or collection is delayed due to refusal or unavailability:

• The product may no longer be available for delivery or collection.

• The order may be canceled, and payment refunded.

Additional Notes:

• Orders may be split into multiple shipments due to product availability or shipping restrictions.

• Multiple shipments may appear as separate charges on your card statement.

TERMS OF USE FOR THE WEBSITE AND ONLINE SERVICES

Welcome to Jacobsjewelsandwatches.com! Thanks for visiting our website. This page forms the Terms and Conditions in accordance with which we supply Products, including “Watches” and “Jewellery,” listed on our website Jacobsjewelsandwatches.com (the “Site”) to you (the “Terms and Conditions”).

Please take some time to read these Terms and Conditions before ordering any Products from the Site.

By ordering any of our Products, you agree to be bound by these Terms and Conditions. You should visit our page regularly to note any changes we have made to our Terms and Conditions.

WHO WE ARE:

Jacobsjewelsandwatches.com is the e-commerce portal for selling multiple brands of watches and jewellery under Jacobs Jewels and Watches.

DEFINITIONS:

"Account" means the Jacobsjewelsandwatches.com Account that you will need to register for on the Site if you would like to submit an Order on the Site. ”Order Confirmation" means our email to you, in which we acknowledge your Order. "Business Day" means a day which is neither a Friday or Saturday, nor a public holiday anywhere in UAE; "Customer" means any individual who places an Order on the Site; "Order" means the Order submitted by you to the Site to purchase a Product from us. "You" means the Customer who places an Order;

ELIGIBILITY:

To place an Order with Jacobsjewelsandwatches.com, you must be over eighteen (18) years of age. If you are under eighteen (18), you may place an Order with us only with involvement of a parent or guardian.

PROHIBITION:

You must not misuse this Site. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb, or post any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Site. Any breach of this provision would constitute a criminal offence under the Computer Misuse and Cybersecurity laws. In the event such breach occurs, Jacobsjewelsandwatches.com will report the breach to the relevant law enforcement authorities in UAE, and appropriate legal action will be taken.

ENTIRE AGREEMENT:

These Terms and Conditions shall apply to all Orders and Contracts made or to be made by us for the sale and supply of Products. These Terms and Conditions constitute the entire agreement between you and Jacobsjewelsandwatches.com and supersede any and all preceding and contemporaneous agreements between us. Any waiver of any provision of the Terms and Conditions will be effective if in writing and signed by an authorized signatory of Jacobsjewelsandwatches.com.

TERMS OF SALE:

Registration:

(a) To place an Order, you must register with us by creating an Account on the Site. You must only submit to us information that is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Site.

(b) You shall not misuse the Site by creating multiple user accounts.

(c) To submit an Order, you will be required to follow the online shopping process on the Site. After this, you will receive an Order Confirmation which will act as an acknowledgment of your Order.

(d) An Order is only considered accepted by us upon your Order being shipped to the delivery address provided by you.

PRICE AND PAYMENTS:

Whilst we make best efforts to ensure that all details, descriptions, and prices which appear on this Site are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or canceling it. If we are unable to contact you, we will treat the Order as canceled. If you cancel your Order before we have shipped it to you, and you have already paid for your Order, you will receive a full refund by the same mode of payment.

(a) Where applicable, prices & payments are in AED (UAE Dirham). Delivery will be free of charge within UAE.

(b) You can pay cash on delivery (AED only) or using any of our payment partners listed on our homepage.

(d) United Arab Emirates is our country of domicile.

(e) To minimize the risk of unauthorized access, we encrypt your card data. Once we receive your Order, we will request pre-authorization on your card to ensure there are sufficient funds available to complete the transaction. Order will not be confirmed until this pre-authorization check has been completed. Your card will be debited once we have sent you the Order Confirmation. Cards are subject to validation checks and authorization by the card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of orders.

(f) Upon authorization of the payment, by clicking the “Order now” button, you are confirming that the card belongs to you and that you have enough funds or credit facilities to cover the cost of the Product.

(g) If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via secured connections.

(h) The cardholder must retain a copy of transaction records and Merchant policies and rules.

(i) Gift or discount vouchers are NOT accepted in online orders as a mode of payment.

(j) Cash on Delivery (COD) is available for UAE orders only. It is currently not available for orders from other countries. COD orders from outside the UAE will be canceled.

(k) Free shipping is applicable for UAE orders only.

IMAGES:

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, the colors of products may also appear different from those shown on the site.

ORDER MISTAKE

If you realize an error in your order after submission, please contact us immediately at support@jacobsjewelsandwatches.com. We will do our best to resolve your request promptly.

REFUSAL OF ORDER

Jacobs Jewels and Watches reserves the right to:

• Withdraw products from the website at any time.

• Edit or remove website content without prior notice.

• Cancel orders, even after issuing an Order Confirmation, at our discretion and without explanation.

If an order is canceled after payment, a full refund will be issued through the original payment method.

We are not liable for:

• Withdrawal of products from the site (sold or unsold).

• Content removal or edits.

• Declining to process or accept orders.

DELIVERY

We strive to deliver orders to your specified address within the estimated timeframe of 2–4 business days from the date of order confirmation.

Delivery Terms:

• We will notify you of delays but are not liable for losses or expenses caused by late delivery.

• A signature may be required upon delivery.

• For faults, defects, or damages, please contact support@jacobsjewelsandwatches.com and provide delivery documents upon request.

• If delivery is not possible to your location, we will contact you for cancellation or alternative delivery arrangements.

• All deliveries include standard packaging with a warranty card and user manual.

In-Store Pickup:

Missed Delivery:

If delivery or collection is delayed due to refusal or unavailability:

• The product may no longer be available for delivery or collection.

• The order may be canceled, and payment refunded. Additional Notes:

• Orders may be split into multiple shipments due to product availability or shipping restrictions.

• Multiple shipments may appear as separate charges on your card statement.

CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT)

To cancel your order, contact our customer support at 800-JACOBS. Orders already dispatched cannot be canceled and must follow the return guidelines outlined on our website.

RETURNS & EXCHANGE POLICY

1.1. Products can be returned within 15 days of receipt if unused and in their original packaging.

1.2. Returned items must be in their original condition and securely packaged. Items in unsuitable condition will be returned to the customer. Pickup will be arranged from the original delivery address.

1.3. Returns are processed through JacobsJewelsandWatches.com. Items can be exchanged for products of equal or greater value. Refunds are issued only for manufacturing defects.

1.4. Smart Watches: Returns are not accepted if the product seal has been opened.

For more information, refer to our Return Policy FAQ. DISPUTES Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the consumer rights laws of the UAE.Contact: Jacobs Jewels and Watches 316 Rolla Street, Bur Dubai P.O. Box: 83010, Dubai, UAE Email: support@jacobsjewelsandwatches.com

DISCOUNTS

1.1 Promotions or discounts are valid only on regular-priced items and specific products, while stocks last, and may be withdrawn at any time.

1.2 Online promotions are not valid in conjunction with any other offers. Note: Offers are not applicable to sale or other discounted items.

FAULTY PRODUCTS

1.1 All product descriptions, information, and materials on this site are provided "as is."

1.2 Product images on the site may slightly differ from the actual product due to photographic techniques.

1.3 If you receive a faulty item, please contact our Customer Service team with the following details: • Order number • Your name and address • Product details • Reason for return • Preference for a refund or replacement

1.4 Upon receipt and examination of the product, we will inform you via email of your right to a replacement or refund (if applicable).

1.5 If the product is found to be non-faulty, we reserve the right to decline a replacement or refund and may require you to cover service costs. We are not liable for any resulting losses, liabilities, or expenses.

INDEMNITY

You agree to indemnify, defend, and hold harmless Jacobs Jewels and Watches, its directors, officers, employees, consultants, agents, and affiliates, from any third-party claims, liabilities, damages, and costs (including legal fees) arising from your use of this site or your breach of the terms and conditions.

WARRANTY AND COMPLAINTS MANAGEMENT

1.1 Jacobs Jewels and Watches will perform its obligations under these terms with reasonable skill and care.

1.2 We value customer satisfaction. You may contact us via the details on our website, and we will address your concerns promptly. Warranty cases may require the manufacturer’s involvement, which may extend the resolution time.

1.3 To assist us in resolving your complaint efficiently, please describe it in detail, include copies of the order, or provide the order number. If you do not receive a response within five (5) business days, please contact our support center.

ADDITIONAL WARRANTY

At Jacobs Jewels and Watches, we believe your timepiece should bring you joy and confidence. That’s why every watch purchased from jacobsjewelsandwatches.com comes with an exclusive additional one-year warranty.

What’s Covered:
1. Manufacturing defects
2. Movement or machine defects
3. Battery

What’s Not Covered:
1. Straps, glass, or external damages caused by misuse, accidents, or normal wear and tear
2. Water damage (unless specifically mentioned as water-resistant by the manufacturer)
3. Unauthorized repairs or modifications

With this warranty, you can be assured of the authenticity and reliability of your purchase.

CIRCUMSTANCES BEYOND OUR CONTROL

1.1 We are not liable for breaches, hindrances, or delays caused by events beyond our control, including but not limited to: • Strikes, lockouts, or industrial actions. • Civil commotion, war, terrorist acts, or natural disasters. • Transportation, telecommunication, or supply chain disruptions. • Acts, decrees, or regulations by authorities.

1.2 In case of a Force Majeure event, we may prioritize fulfilling contracts at our discretion.

1.3 We reserve the right to determine the most suitable solution to meet our obligations under the circumstances. GOVERNING LAW These terms, conditions, and contracts (including non-contractual obligations) are governed by UAE law. All correspondence and dealings will be conducted in English.